Getting started with telehealth on Eggmed

telehealth makes it easier than ever to connect with clients while offering flexibility and convenience this guide walks you through how to set up and use eggmed's hipaa compliant telehealth feature preparing your practice for telehealth before offering video sessions, make sure you check local guidelines confirm that you’re allowed to offer virtual care in your state or region requirements differ by licensure type and location create a private workspace choose a quiet, well lit, distraction free space for your video sessions make sure the camera is eye level and you have a stable internet connection starting a telehealth appointment you can hold sessions either through eggmed telehealth or through zoom if you choose eggmed , your client will need to log in from their client portal once you add the client to eggmed, an automatic email will be sent with their login credentials, allowing them to access their portal and join the session to begin a video session using eggmed go to your calendar and click on create make sure the location is set to online session when selecting an online location, please choose your preferred session platform either zoom or eggmed if you choose zoom , make sure to paste your zoom session link in the designated field clients will receive an automatic reminder with their session link setting up telehealth consent it’s important to collect consent before conducting virtual sessions when creating a client , you’ll see a send intake section make sure to check the consent for telehealth services form as we’ve already provided a ready to use template want to customize it? just go to settings then templates then intake select consent for telehealth services and click edit template using telehealth on mobile devices clients can join sessions directly from their mobile browser within eggmed mobile app to ensure smooth sessions ask clients to use a strong wi fi connection suggest they join from a quiet, private space have them test audio and video ahead of time tips for a smooth telehealth experience use headphones to minimize echo or feedback position lighting in front of you to avoid shadows close unnecessary apps and tabs to reduce bandwidth use check that your browser allows camera and microphone access (chrome and safari work best) by enabling this third party video service, you agree to comply with hipaa and protect client information, including telehealth links need help? for more assistance with telehealth or technical troubleshooting, contact our support team us directly at support\@eggmed com